Customer Service

America in 140 characters or fewer

ו' באדר ה'תש"ע (February 20, 2010) America

Last month I went to visit America for a couple weeks and I recorded the entire trip on the Twitter. Here are all my tweets, from the minute my vacation began to when I got back home. Sorry they’re in reverse order – I can’t find a tool that will export them from first to [...]

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Just give me gas

ט"ו בשבט ה'תש"ע (January 30, 2010) Customer Service

Tuesday: I returned home from vacation and, without delay, went grocery shopping and cooked meals in advance so I could prepare them for dinners in the coming days. Wednesday: In the middle of preparing my dinner, the gas went out. Damn it. I called the gas company, Paz Gaz (that’s right, English speakers, an Israeli [...]

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Amazon: Customer Service Purgatory

כ"ה במרחשון ה'תש"ע (November 12, 2009) Computer

Well, while I was still busy struggling with the Iomega Customer Service morons, I turned my attention to approaching Amazon. Since Amazon sold me the hard drive and Jordan from Iomega kept telling me I needed to contact the reseller, I figured it was worth a shot. Here’s what I wrote to them on 6 [...]

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Iomega: Customer Service Purgatory

י"ח במרחשון ה'תש"ע (November 5, 2009) Computer

Customer Service Hell is an experience familiar to anyone from a civilized country who’s come to live in a decivilized or not-yet-civilized one. Israel in particular is home to several monopolistic companies that are fond of abusing their customers in the most heinous ways. Lately, however, I have been subjected to the awful and disorienting [...]

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PictureSync help has arrived!

כ' בניסן ה'תשס"ט (April 14, 2009) Computer

Almost immediately after writing here about my problem with PIctureSync, I got an email back telling me that the issue was caused by Apple’s hated and buggy OS 10.5.6 update, and that I should check PictureSync for updates and then restart the program. I thought I’d already checked for updates, but I did as instructed [...]

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PictureSync problem

כ' בניסן ה'תשס"ט (April 14, 2009) Bad

Is anyone out there familiar with PictureSync? It’s a small program that I use to upload pictures directly from iPhoto to Facebook albums and to my photo gallery. I’ve been having a problem with it recently – for some reason, it’s not letting me use my Gallery account, giving me the following error message: “No [...]

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America, part 2: endorsements

ט' באדר ה'תשס"ט (March 5, 2009) America

For travel between Manhattan and the DC suburbs: I endorse Tripper Bus. Having previously used Greyhound, all the Chinese companies operating from under the Manhattan Bridge, and Vamoose, as well as Amtrak and some of the airlines, without hesitation my one-way trip to Bethesda via Tripper was the most comfortable voyage I’ve taken from New [...]

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America, part 1: at a glance

ט' באדר ה'תשס"ט (March 5, 2009) America

Ever wondered what I do when I go to America? So have I. Here’s a step-by-step breakdown of how I spent my winter vacation. Day 1: JFK, Reagan, AT&T, T-Mobile, Chipotle, Costco, CVS, Lenscrafters, chicken tenders, cookies, Benny Lava Day 2: pancakes, online glasses shopping, Kohl’s, Popeye’s, Goodwill, AT&T, Buca di Beppo Day 3: Costco, [...]

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the cost of things: eye exams

י"ח בטבת ה'תשס"ט (January 14, 2009) Customer Service

the cost of an eye exam to satisfy the government’s requirement for getting a driver’s license: NIS 35 the cost of an eye exam if you’re not getting a driver’s license: NIS 50 the cost of an eye exam if you’re not getting a driver’s license and subsequently buy a pair of glasses from the [...]

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Oh, Psychics!

ב' בכסלו ה'תשס"ט (November 29, 2008) Customer Service

All former Kasambans and employees of TCFKAK (The Company Formerly Known As Kasamba) are going to love this article about how psychics’ business has improved during the recession, featuring an interview with the company’s CEO. It’s too bad they didn’t ask him why the stock is down so much – I happen to think it’s [...]

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